Jenny Owen of Telstra Legal speaking at the Sydney ARK KM conference emphasised :
"Don’t necessarily be technology led in KM – should consider the alternative view as well - that organizations' KM systems be user led – don’t underestimate the Culture - although you do need to make sure folks are aware of KM tools – but you should not be necessarily just technology driven in KM"
Vital to minimise reinvention of wheel & loss of key IP - but - will you always know what info will be useful in future
Understand who is your audience- the needs of the “bigger team” & “smaller teams” – and needs of individual
Encourage sharing – explicit/tacit : culture of trust, openness – looking for opportunities to improve – need a culture of being allowed to say this didn’t go so well – yes there were a few issues …– rather than being blamed for what went wrong
Does some knowledge need to be quarantined for legal reasons ?
KM system doesn’t have to be the biggest whiz bang thing – eg focus on assisting with locating the legal contracts – not necessarily storing all the legal contracts in the one place – even an INDEX can help findability
Interesting observations indeed - considering the time being estimated that people spend each year in trying to locate key organizational knowledge