Nov 3, 2012

Plagiarism vs Knowledge Sharing in a Public Sector Organization - different or not ..

I've recently been engaged in debate as to the differences in perspective between Plagiarism and Knowledge Sharing in the Educational Setting vs Government Public Sector organizations seeking to overcome Silos.

Having spent 12 years on the Council, the governing body of the local University, I had been very exposed to the Plagiarism issue - even participating in a Council sub-committee to investigate allegations of student plagiarism. Plagiarism is a key issue for universities and other education bodies and with the ever growing possibilities of the internet of course it has to be taken very seriously.

I had also spent over 12 years as an elected city councillor, and 4 years as a director of a public electricity utility. My experience was that these are quite different "animals" to the university setting, when it comes to the sharing of knowledge and experience, not to mention avoiding Silos.

There is an expectation that public resources & dollars should be used efficiently, and that public sector departments should not be unnecessarily reinventing the wheel. Rather such bodies are expected to collaborate or knowledge share - to leverage off examples of best practice or leading practice. Thus to reduce the burden on the tax payer and the public purse.

As a consequence, a lot of cross sharing goes on informally and formally. And it would be considered possibly unusual to admonish, or "out", a public sector organization as having ostensibly "plagiarized", for utilising another like organization's wording for a plan, policy or procedure.

Typically where a public organization or authority is recognized as having developed some leading practices then it is often happy to share its manuals and documentation with other like organizations. As such it wouldn't consider it plagiarism if some of its work were appropriated into another organization's documentation, unlike in the education sector. Additionally it is not expected that every source document would be referenced in the types of such documents listed above, ie policies, plans or standard procedures. In fact many such organizations, with their professionals committed to their discipline area, are in fact flattered to be requested to share their experience by such "borrowing" by their peers.Attribution of the original source is of course desirable.

For example in Australian Local Government there are annual awards for good or leading practice which other councils may then adopt, even expected to do so, or adapt to their own needs - see more. The Australian Centre for Excellence in Local Government was set up in part to promote such Knowledge Sharing. There have long been ROC-like organizations in local government ie Region of Councils and Roundtables for many years which promote and facilitate the sharing of leading practice to improve efficiency, lower costs, avoidance of reinventing the wheel.

There are also groups such as Communities of Practice (COP's) within various professional disciplines which break down Silos, facilitating sharing between members within and outside an organization. Often there is a generous sharing of documentation within such bodies, and indeed is considered  part of developing Organizational Social Capital.

Sharing in other levels of government include :

In the private sector, there  have been undeniable problems with intellectual property, copyright, confidentiality and patents. Plagiarism could be argued where a design of artwork or fashion has been copied - or in journalism notably more recently with online newsmedia. And there is brand plagiarism too, especially with logos.

Also the legal cases between Apple and Samsung regarding smartphones and tablets have provided current examples of conflict on copying.

What do you think in the Public Sector context ? Borrowing words from a policy, standard procedure or plan shared by professional colleagues in public sector bodies? In doing so is it more about knowledge sharing to leverage efficiencies for cost cutting within the government sector ? Or could it be considered plagiarism of the sort worthy of grave censure and outrage in universities ?

Sep 30, 2012

CSR crisis in Oz Football Grand Finals Week - responding to ASQ Fast Changes in Quality

It's Football Grand Finals weekend here in Australia for two of the major football codes. AFL on Saturday and NRL on Sunday. As in America, fans are wildly enthusiastic about their favourite teams. In the state of NSW, it's not only Grand Final Weekend, but also the Labour Day long weekend  - to celebrate workers winning an eight hour working day against exploitative work conditions many decades ago. Ironically, allegations by a Fairfax news media journalist, Ben Doherty, of child labour to stitch AFL Sherrin footballs, almost "blindsided" the AFL and Sherrin during Grand Finals week. This was then capped off with product safety concerns, when needles were found inside some Sherrin AFL footballs.

Some might have argued that CSR/SRO issues are externalities to traditional Product Quality paradigms. Perhaps in the long distant past it could have all been ignored - however as ASQ chief  Paul Borawski nailed it :"time ... for a conversation about how the practice of quality could evolve to support the needs of a rapidly changing world." That increasingly includes CSR / SRO impacting the business bottom line, as well as a stronger focus on product safety.

Indeed, a few weeks earlier, in mid September 2012, a university study into variability in performance of Sherrin AFL Match footballs, and their size/shape, was reported in Australian news media. At the time Victoria University's Professor Hans Westerbeek was reported as saying that Sherrin had attributed the variability to quality of the raw material (leather) and "how the different panels are assembled". Sherrin balls have been used in AFL since the 1870's.The publicity generated then, was nothing like that for the allegations of child labour to stitch Sherrin AFL footballs, although these allegations do not seem to have extended to actual Match footballs.

It was alleged that the use of child labour in India for stitching footballs was widespread and systemic - despite independently audited codes of conduct, which outlaw child labour. Another sports product brand, Canterbury, has also been caught up in the allegations and is investigating the matter. The child labour issue was passed along in social media platforms Facebook ( World Vision CEO's article & Great Southern Rail featured a Sherrin ball as publicity ahead of the weekend) and Twitter. A petition was launched on

World Vision, a Christian Charity which focuses on Child Sponshorship in Developing Countries, was quickly on the case (article). And initially, the other major football code, NRL, was dragged in as well, however its balls are made by Steeden, and this company was able to demonstrate it was clear of the child labour crisis impacting Sherrin.

Just for the record, in Australia, we don't have a single national football code, but rather have a number : AFL (Australian Football), NRL (Rugby League), Rugby (not to be confused with Rugby League), Soccer, as well as Touch Football, Futsal and Wheelchair Rugby, along with American Grid Iron Football.

The AFL and Sherrin were both shocked at the discovery of the stitching of balls using child labour, which was widely reported in news media outlets across Australia. And their responses to the looming crises were undeniably fast. Corporate Social Responsibility and Product Safety issues can no longer be swept under the carpet - not to mention featuring in discussions on the next version of ISO 9001 as far back as 2010, along with "customers and stakeholders" being extended to "interested parties". 

Back to the AFL - traditionally at the AFL North Melbourne pre Grand Finals breakfast, promotional footballs are free give-aways to the guests who pay $A350 to attend. This year they  axed the giveaway of Sherrin branded footballs to their guests - caught between the pincer of Corporate Social Responsibility Crisis coupled with the quality-safety issue of the needles found inside some balls. The child workers were reportedly paid a mere 12 cents for stitching each of these balls. Sherrin balls can be bought online for up to in excess of $A100. Other Sherrin AFL balls hand stitched in Australia sell online for similar prices. Sherrin has now offered employment to the parents of the child labourers.

Sherrin announced a recall of all Auskick balls produced in 2011-12, expected to be nearly half a million balls, and also donations to a charity, World Vision's Child Rescue program. They claimed unauthorised outsourcing by their supplier in breach of Sherrin's manufacturing standards. Inquiries have been directed to Spice and Soul Marketing & PR's staff. Sherrin also lamented that the Fairfax news media journalist had been investigating the child labour issue for a year and yet only in recent weeks made these concerns public. This is interesting in that concerns about exploitative stitching of footballs by children in India have existed since the mid 1990's have been aired in 2001, 2008, (more) and 2010 at least. See also Wikipedia article on child labour.

Outsourcing in supply chains is a responsibility for organizations accredited under ISO 9001, and with Globalization, increasingly is impacted, not only by product and safety reliability issues, but now also by CSR / SRO concerns.  Social media merely accelerates the sharing of consumer and community CSR / SRO issues. Sherrin's suppliers had been independently audited, raising questions that the effectiveness of audits, and auditors, of CSR/SRO compliance need to be regularly and genuinely reviewed. Organizations aiming for a long term sustainable existence, in the face of consumer and community globalized backlashes, must adapt to this world of "new" and "fast" Quality Paradigms.


See below for comments on

Search Results for "sherrin" "child"

  Tweets Top / All

Sherrin has pulled football manufacturing from India Does this hurt the 3rd world? Jianying Zha could discuss on

World News: Sherrin to employ parents of child stitchers

Fairfax attacks Sherrin for using child labour. Fairfax then attacks Sherrin for not using child labour.

Sherrin doesnt recall its footballs after finding out thousands were made by Indian children but 1 white child is injured & 500,000 recalled

Australian Rules football manufacturer Sherrin says it had no idea stitching on some balls was done using child labour

CEO Andrew Demetriou says it is digusting that child labour was used to make some Sherrin footballs in India:

Australian football manufacturer Sherrin closes down some operations in India after discovering the use of child labour

Sherrin withdraws footballs made with Indian child labor from GF breakfast. Will end practice and donate to World Vision. Congrats The Age.

Fairfax media has discovered kids working as child labourers in Indian slums, hand sewing Sherrin and Canterbury footies destined for Oz.

Good. RT : National News: AFL may sack Sherrin over child labour

A Herald investigation reveals that the Sherrin your child is kicking around could have been made by India's...

: Im beyond appalled dat child labourers get paid $1/day to make Sherrin footballs.FIX THIS IMMEDIATELY.


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Sep 2, 2012

ASQ global voices blogger - Quality Culture and Pigs might fly.

Quality Culture and Pigs might fly .... Paul Borawsky, head of ASQ, asked the ASQ Gobal Influential Bloggers to reflect on what a quality culture means. I was inspired by my home town, Thirroul, in its transition - a metaphor for many businesses facing paradigm shifts - change or die.

 Pre the early 1960's Thirroul, 80 kilometres (50 miles) south of Sydney, was a Workingman's town of coal mines, nearby steel mills/coke ovens /industrial brickmaking and a railway maintenance yard, with clothing factories to employ the women. Still largely recognisable from that depicted by the English author D H Lawrence in his 1920's novel Kangaroo - where he also spoke of the local rugby league football club, the Butchers, who today are playing their end of season Grand Final.

Thirroul up until even the early 1980's meant a couple of pubs and three workingman's style clubs (including the RSL - Returned Servicemen's Club). The food served at each was unpretentious and dominated by large quantities of meat with chips (fries) or a few heavily boiled veges. Plus some milkbars, hamburger joints and a couple of fish and chip shops. A Chinese cafe provided the exotica.


The World War 1 Soldiers Memorial facing winter afternoon sun in Fred Woodward Memorial Park, Thirroul, outside the now closed RSL (Returned Servicemen's) Club.

Flash ahead 10 years, closure and/or downsizing of coal mines, steel mills and factories, electrification of the State Rail line to Sydney, the Women's Lib movement, and growth of a nearby University, had generated change. An influx of young professionals and arty types moved into this Workingman's town - and a couple of young Thirroul women, came home from travelling in Europe. They decided to offer a different cafe.

So Pigs might fly was born (in fact its real name was just a little different). Serving alternative style (semi vegetarian and quiches) food to the usual Thirroul fare. Their largely professional class  customers loved it, eschewing the smokey bars and poker (slot) machines of the clubs. They lingered there over Saturday morning coffees, read the Saturday newspapers and chatted to mates.

Pigs might fly had met a key quality requirement - satisfying their customers in an ambiance and culture that their customers wanted. And the owners relished this. It was really the first inkling of a CAFE SOCIETY in Thirroul. As a 6th Generation resident, engineer, and the  local City Councillor married to a Sydney IT professional commuter, I straddled both old and new worlds in Thirroul. Pigs might fly was one of my favourites.

Time came for the owners of Pigs might fly to move on. They sold the business, generously offering their recipes to the new owner. He declined with some reputedly derogatory remarks about their menu.  Pigs might fly began to serve not dissimilar meals to one of the Workingmen's style clubs not 5 minutes walk away, and at slightly higher prices. The former clientele fell away, not liking the new ambiance and culture, as the fledgling Thirroul CAFE SOCIETY receded for a few years.

After a while Pigs might fly was replaced by an Italian cafe and renamed. I went there once for a late Sunday lunch with two family members - we were the only customers. I was still the local City Councillor and we were squashed onto a tiny table - told to leave the bigger tables alone  for any larger groups that might arrive. They didn't. We were the only lunch time guests. Sometime later the Italian cafe also changed hands and offered mid-week "all you can eat pizza and pasta". Later it closed too. A real estate agency, selling homes, moved in - the cafe restaurants were gone. From the 1980's the town was changing - but its evolution was unrecognised or resisted by some.

Ironically, ten years on, Thirroul has truly become a CAFE SOCIETY. A place for Sydneysiders to come down for a Sunday drive (or train ride) and a wander, followed by a coffee and light meal at one of the 8 to 10 cafes serving great coffee throughout the town. And lots of Thai restaurants too but no Starbucks yet !

 These new cafes had learned what previous successive owners had missed. The key customer focused quality paradigm well understood when Pigs might fly first opened. Satisfy your customers plus get that ambiance and culture right. Truly a metaphor for businesses across the economic spectrum who are facing paradigm shifts - change or die.

Jun 26, 2012

Fakes Fraud Broadway Lessons Learned for CEOs

Fakes Broadway GRC CSR - Lessons Learned for CEOs. ASQ's  CEO Paul Borawski had asked the Global Influential Voices to blog on taking Quality to the C-suite, the CEO's. 

Faulty parts. Planes falling from the sky. Taking military pilots & their crews to their deaths. Unlucky? Pushing the technology boundaries in an urgent war time era? 

Or something more sinister? 

Perhaps an aircraft parts factory co-owner, Joe Keller, pushed to keep an impossible deadline? Crucifying penalties if he didn't ? 

So a compromise to keep the factory afloat? To ensure the planned legacy for his own son and heir, Larry Keller ? But blinding himself & in denial to the risks he was creating for other men's sons ? 

So another Quality case study - the human story behind the investigation into yet another corporate train wreck over the last few years? 

But would it not be a foolish, albeit brave, action to name this factory manager who so recklessly flouted GRC & CSR principles ? Even worse when the dodgy parts causing the planes crashing finally came to light, the blame was sheeted to his factory co-owner, Steve Deever, the future father in law of his own son and heir. 

What are the root causes under-pinning this sorry saga- not unlike what we have read of late? There have been Toyota, BP &  Wall Street finance controversies. 

The lessons in quality, integrity, values that I learned from this issue came not from the pages of an ASQ article or a quality training course. But instead from a then-young Californian English Literature teacher on exchange in the 1970's in regional Australia just south of Sydney. Eschewing the traditional British literature the young teacher Roger Zelus opened our minds to mid 20th Century American writers: Arthur Miller, Tennessee Williams, William Faulkner, John Steinbeck and Robert Lowell. 

This tale of morality and corruption shared by the young American teacher  was of course "All My Sons" - a Broadway play of the mid 1940's by Arthur Miller and recently revived in 2008 - again on Broadway - starring Katie Holmes as Ann Deever

In some ways, with the Toyota and BP debacles, it seemed that life was imitating art. In Australia we had the Equine Flu which sickened and killed many horses - shutting down horse racing for weeks and months. Quality and integrity given way to short term approaches without due regard to the risks and not enough resources applied? 

Has quality too often been overshadowed by safety environment and financial drivers ? Rather than being seen as an equal partner in the long term sustainability of organizations ? Thus was my first formative lesson in quality of Arthur Miller's All My Sons shared by Roger Zelus - a lesson in Quality CSR and GRC for CEO's.

Jun 1, 2012

Fighting Election Fraud - A Challenge for Quality in Governent - ASQ Influential Voice from Australia

The May 2012 theme for the ASQ Influential Voices program was Quality in Government - with ASQ's CEO Paul Borawski basically challenging whether it is possible.

I had decided to explore Citizen Perceptions of Election Integrity & Fraud issues as an aspect of Quality in Government processes. My fellow members of ASQ's Global Influential Voices for Quality program had explored Health, Education, Defense & also Quality in Government in their own Countries

Over the last few years I had seen many items in the ASQ Daily News RSS feeds reporting problems with election voting machines. And of course I had read Mike Moore's thoughts on past USA Presidential Elections & voting problems. In Australia there has been a push for E-voting and I have had concerns which were driven by what I had read in my ASQ feeds ie that there were problems that must be addressed to ensure the integrity of e-voting.

Coincidentally ISO, the International Organisation for Standardization had embarked on a project on developing an ISO International Standard on Electoral Assurance. Basically this was about applying ISO 9001 to Electoral systems. It is being managed by ISO's TC 176 under Working Group WG. No.3 and I am one of Australia's representatives on this WG.

As a keen fan of Twitter for monitoring trends & using the Hootsuite Dashboard Application, I set up a search on "Election Fraud" on May 9 2012 Australian Eastern Standard Time to capture Citizen Perceptions of Election Fraud. I didn't capture all the tweets - there was just an unbelievable number of them flooding into Twitter from across the Globe, from every continent - except Antarctica of course.

To be honest I was pleased to see not too many mentions from Australia and I hoped that this was a positive indication of confidence in our electoral processes and state/federal (Twitter)electoral commissions, for whom I have the utmost regard.  I had been a local government city councillor candidate (and a successful one too !) under the NSW Electoral Commission in my state in 1995 & 1999, where I saw little evidence if no real evidence of election fraud. Interesting campaign tactics at times, as one expects in elections, but no real fraud. (ps - here's the website for the upcoming local government elections being run by our NSW Electoral Commission - plus scan of postcard mailed to all Australian addresses first week in June 2012 advising them that Voter Registration in Australia in Compulsory)

Anyway my aim was to collect the tweets of citizen perception of  electoral fraud that seemed to have integrity & genuine basis, rather than people just letting off steam because their preferred candidate was unsuccessful. I also endeavoured to filter out the echo chamber of retweets that are an inevitable part of the Twitterverse - but hey that's part of the democratic processes in the social media era.

So here is the link to my distillation of tweeting from around the globe of citizen perceptions of Election Fraud. The sheer volume of Election Fraud related tweets is astonishing over a period of about 3 weeks.

Clearly it is important that ISO proceed with its proposed standard on Electoral Assurance. But I suspect that it will require far more than the creation of this standard to sort out the problems of electoral fraud as perceived by citizens across the globe. A total cultural attitudinal revolution will be needed internationally to respect democratic processes & outcomes if we are to achieve the goal of Electoral Assurance.

To me this is one big challenge for achieving Quality in Government across the Globe.

More on Citizen Perceptions of Voting Fraud : From June 1 2012

Other Links on Electoral-Voting Concerns (mainly via ASQ)

Other Stories on Election Voting Technology Issues from ASQ Quality News Today - available by logging into Members Only Area of ASQ 
  • Major Setback for Philippine Voting System
  • Voting Glitch in Memphis affects up to 5000
  • Audit Ensures Voting Machines' Totals Add Up
  • Election Suit Details Substantial Errors
  • Election Official Strive to Regain Trust
  • Groups Probe Election Error in South Carolina
  • Human Error Cited in Ballot Glitch
  • Officials Ask for Voting-Machine Security
  • Unregistered Votes Reach the Polls
  • Voting Machines Outlive Their Usefulness
  • S.C. Audit Finds Errors in Voting System
  • Voting Machine Incident Makes Waves
  • Answers Sought in Election Gaffe
  • State, Firm Split Blame for Election Gaffe
  • Clerk Steps Aside After Another Election Snaffu
  • Election Results Waylaid by Faulty Database

May 4, 2012

Happiness - Optimism - a Dichotomy with IT and Quality Managers ... or not

April - May seemed loaded with happiness blog posts across the globe - something to do with the northern hemispshere Spring perhaps ? Throwing off SADS - Seasonal Affect Disorder Syndrome - from cold winters ?

ASQ's Paul Borawski recently posed the question to ASQ Global Influential Voices for Quality Bloggers - are Quality Professionals Happy on the Job ? It all arose because of a study showing that Software Quality Assurance Engineers were the happiest professionals. I've been enjoying the comments of my fellow ASQ Global Influential Voices for Quality Bloggers as they explore Happiness in their Worlds.

As a Quality Manager in Manufacturing & Labs I could certainly face times when it was frustrating and a real uphill battle - but there were times of breakthroughs - like achieving EU CE Mark Certification for my company's products. A lot of hard work but delight to have achieved it.

However as David, my "significant other" is in governance in an IT Project Management world, and the conversation kicked off from the IT world,  I decided to quiz him about what made him happy about his job. Specifically he is the Manager of the IT Program Management Office in an Australian Government Research institution - his role ? To mentor IT Project Managers to bring projects in on time, on budget and achieve the customers' requirements. Needless to say - lots of governance related discussions in our home over a glass of wine or two.

What matters to David as a Manager in IT Quality & Governance are :
  • Recognition
  • Respect
  • Reasonable level of Resources so that projects can be managed & controlled
  • Interesting Projects - creating a sense of challenge & achievement
  • Innovation - opportunities to use or be exposed to new technologies
  • An Organizational Management Structure & Culture that has the maturity to not set unrealistic deadlines in an arbitrary manner - interesting of course in a politically charged paradigm at times
  • Having good Project Management methodologies with established tool kits rather than being hamstrung by old disfunctional technologies
  • Opportunities to work with Aligned Team Members - but also with those who have a life beyond IT - (travelling is always a favourite topic and one workmate even inspired him to have our family start raising chickens as an eco-thing!)
Happily in his current role, a lot of those boxes are ticked - and happiness at work helps for happiness at home - and vice versa.

In the meantime I'd like to share some links I've received in 2012 on Happiness & Optimism :

As for me - a final note - happiness comes from "living" my favourite quote - as shared in my Facebook account

" more than others think is wise; 

 …risk more than others think is safe; 

…dream more than others think is practical;

 …expect more than others think is possible."

Apr 4, 2012

Butter Chicken - Promoting Quality and Social Capital - an Oz-Indian Cross Cultural perspective - via an ASQ Influential Voice

Today while helping in the cooking of Indian Butter Chicken Curry fundraiser, I had an interesting lesson in promoting Quality & Social Capital in my Teen's High School Kitchen in Wollongong, a regional city 50 miles south of Sydney. So as an ASQ Global Influential Voice for Quality, I like to share my unexpected lesson in Quality during my day of Volunteering.

I had agreed to help out with the fundraising drive, of Butter Chicken, Beef Korma, Basmati Rice & Dahl, for our local Illawarra Disability Trust. I've long been a fan of Indian Food & own several books on Indian & Asian Food (Charmaine SolomonMadhur Jaffreyetc). Recently I'd seen "The Best Exotic Marigold Hotel for the Elderly & Beautiful " movie (due for release in the USA in May 2012 ?), which reminded me of travelling in India in the mid 1980's & my love of Indian food.

And so I found myself helping with production of approximately 200 packs of Butter Chicken Curry, but not realising that I, as Metallurgist & Quality Manager, was about to receive a down to earth & practical lesson in promoting Quality by two very experienced Indian women cooks, one hailing from India itself, and the other, an Indian, originally from Kenya.

Coordinated by these two Indian women, another school Mum (aka Mom) & her friend, I noticed a number of quality aspects in the Curry fundraising activity :

  • a time-tested & true recipe was being followed - having been used successfully on previous curry drives for several decades
  • various marketing approaches were used - word of mouth, order forms at school & emails - with several reminders issued
  • customer focus - several time slots were offered for collecting the curries
  • outsourcing management - trusted suppliers were used to source the curry powder, chicken & other ingredients
  • resources management - ingredient quantities were checked & re-checked with the two experts conferring throughout the activity to calibrate that all was in control
  • OTJ on the job learning was employed with help & guidance gently provided throughout - and we had soon figured out each others' accents to avoid any confusion
  • technology, online cloud ordering system & an excel spreadsheet, along with old fashioned hard copy order forms, were used to manage the 100's of orders
  • differing quality of kitchen tools impacted operational efficiencies - having the right slotted spoon, or not etc
  • OHS - Safety was crucial when the huge stockpot of Butter Chicken was transported from Cooktop to Benches
  • Spec checks - final weights of the finished Butter Chicken packs were checked to make sure they were in "spec"
  • Labelling & Identification of all curry packs to ensure there was no mix-up between the Butter Chicken & Beef Korma - although visually they were quite different in colour.
  • Food Safety - all ingredients were supplied fresh, stainless steel benches in the school kitchen, no cross contamination of utensils for raw chicken & Coriander (aka Cilantro), not to mention all finished Curry packs were transferred to the fridge as soon as possible to reduce bacterial problems
  • Pride in the product appearance with guidance on final presentation - ie cleaning drips on the edges of the curry packs & Coriander (aka Cilantro) leaf garnishes to meet the high standards of our Indian mentors
  • Great cooperation from those working in the School Kitchen providing normal school day canteen/cafeteria services - ie no friction when we "occupied some of their usual territory" 
  • Volunteer management - a nice touch with the school's Marketing Director & Senior School Captains popping in & thanking the volunteers for their efforts to support the Illawarra Disability Trust fundraiser
  • Lots of Stories of how the individual curry packs would be shared across families & friends - viz one of mine was "gifted" to the partner of a workmate recovering in hospital from neural surgery - she spends almost every waking hour supporting him at the rehab hospital  & so had very few home cooked meals in the last three months

The outcome - an unexpected and practical lesson in promoting both Quality & Social Capital created by tired, but happy, volunteers supplying highly regarded & safe products to hundreds of eager customers - which raised money for a much needed local charity program. 

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